Refund Policy

At Sorelo, we want you to be satisfied with your purchase. If you are not completely happy, we're here to help.

Returns

You may request a return within 7 calendar days of the date your order is marked as delivered.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it.
Be in its original packaging.
Include all original accessories and components, if applicable.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

Products that have been used, worn, or damaged after delivery.
Items returned more than 7 days after delivery.
Gift cards or downloadable products (if applicable).
Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will work with you to provide an appropriate resolution, such as a replacement or refund.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect due to our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Contact Us

If you have any questions about this Refund Policy or need to request a return, please contact us:

Sorelo
Email: justindelarosa647@gmail.com