Shipping policy
Thank you for shopping with Sorelo. Please review the details below regarding our order processing and shipping times.
Order Processing Time
All orders are processed and dispatched within 1–2 business days of purchase. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, dispatch may be delayed by a few days. We will notify you via email if there is a significant delay to your order.
Shipping Time
Once your order has shipped, delivery times vary depending on your location:
| Destination | Estimated Delivery Time |
|---|---|
| International | 7–12 business days |
Please note: delivery times are estimates and start from the date of dispatch, not the date of order. Occasional delays may occur due to customs processing, local courier handling, weather, or other circumstances beyond our control.
Order Tracking
Once your order is dispatched, you will receive a confirmation email with a tracking number so you can follow your package's journey to your door.
Customs, Duties, and Taxes
Sorelo is not responsible for any customs fees, import duties, or taxes that may be applied to your order once it reaches your country. These charges are the responsibility of the customer and are determined by your local customs office. Policies vary widely, so we recommend contacting your local customs office for more information.
Delays
While we make every effort to ensure timely delivery, occasional delays can occur once a package leaves our facility, especially for international shipments passing through customs. We appreciate your patience and understanding, and our team is always available to help track down a delayed order.
Incorrect Shipping Information
Please double-check your shipping address at checkout. Sorelo is not responsible for orders shipped to an incorrectly provided address. If you notice an error after placing your order, contact us as soon as possible so we can attempt to correct it before dispatch.
Lost or Missing Packages
If your tracking shows your order as delivered but you have not received it, please check with neighbors, household members, or your local courier office first, as this is common. If you still cannot locate your package, reach out to our support team and we'll do our best to assist.
Contact Us
If you have any questions about your shipment or this policy, please contact us